Terms of Service

1. About us

These terms govern the cleaning services provided by Zach Cleaning, based in Leicester, United Kingdom. By booking a service through this website, by phone or via WhatsApp, you accept these terms.

2. Our services

We provide domestic and commercial cleaning services across nationwide, including regular domestic cleaning, deep cleaning, end of tenancy cleaning, after-builders cleaning, carpet and upholstery cleaning, commercial and office cleaning, and washroom hygiene services.

3. Bookings

You can request a booking by selecting an available time slot on this website. After you submit a booking:

1. you receive an immediate on-screen confirmation with a booking reference;
2. we send a confirmation to the email address you provided;
3. our team reviews and confirms the appointment with you.

A booking is only guaranteed once our team has confirmed it. We may contact you to adjust the time or scope of the service where needed.

4. Pricing and payment

A clear quote is always provided before the service takes place, so you know the price in advance.

Payment is taken on site only, once the work is completed. We accept cash, bank transfer and card payment on site. This website does not process any online payment and no card data is ever entered into, stored on or processed by this website.

5. Cancellation and rescheduling

You may cancel or reschedule free of charge up to 24 hours before the scheduled appointment. For cancellations made less than 24 hours in advance, or where our team is unable to access the property at the agreed time, a discretionary cancellation fee may apply to cover the reserved time and travel costs. We will always tell you if such a fee applies.

6. Your consumer rights

Because our services are scheduled for specific, agreed dates, the standard 14-day online "cooling-off" withdrawal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply in the usual way once the service date has been agreed at your request. Your statutory rights are not otherwise affected.

Under the Consumer Rights Act 2015, every service we provide is carried out with reasonable care and skill. If any part of the service falls short of this standard, tell us and we will put it right — including by re-doing the affected work at no extra cost.

7. Access and utilities

Unless agreed otherwise in writing, you agree to provide our team with access to the property at the scheduled time, together with running water and electricity, which are required to perform the service. If access or utilities are not available on arrival, the visit may be treated as a late cancellation.

8. Liability and insurance

Zach Cleaning holds £5,000,000 public liability insurance. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law.

Subject to the above, we are not liable for:

• pre-existing damage, wear or defects at the property;
• damage resulting from fragile items or surfaces not disclosed to us as requiring special care;
• indirect or consequential losses.

Any incident must be reported to us within 48 hours of the service so that it can be investigated promptly.

9. Complaints

If anything is not right, tell us first — we want the chance to fix it. Contact us at info@zachcleaning.co.uk or on +44 785 330 6705. We acknowledge complaints within 2 working days and aim to resolve them within 14 days.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.